Privacy Policy
Effective Date: 5th March, 2026
This Privacy Policy explains how Virtaska collects, uses, stores, and protects your personal information.
By using our website and services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Information you provide
- name and contact details (e.g., email)
- project details you submit (briefs, instructions, requirements)
- files and documents you share for the purpose of service delivery
- billing-related information (handled via agreed payment methods)
b) Information collected automatically
- basic usage data (e.g., pages visited, device/browser information)
- cookies or similar technologies (if enabled on the website)
- analytics data (if analytics tools are used)
2. How We Use Your Information
We use your information to:
- respond to inquiries and communicate with you
- deliver and manage services and projects
- improve our service workflow and quality control
- maintain security, prevent fraud, and protect our systems
- meet legal or contractual obligations
We do not sell your personal information.
3. File Handling and Confidentiality
Virtaska treats client files as confidential.
Access control: We apply a least-privilege approach—only accessing What is necessary to deliver the service.
Storage: Files may be stored in secure workspaces/tools needed to complete the task (e.g., cloud storage or project tools agreed with you).
Retention: We retain project files and outputs for a limited time to support revisions and handover:
- Default retention: 30 days after final delivery
- After retention, files may be deleted or archived securely unless you request otherwise.
You may request earlier deletion at any time, subject to operational feasibility.
4. Sharing of Information
We may share information only when necessary:
- with service providers used to run operations (e.g., email, storage, analytics)
- to comply with legal obligations or enforce agreements
- with your consent
We do not share your confidential files with third parties for marketing.
5. Cookies and Analytics
We may use cookies and analytics tools to understand website performance and improve user experience.
You can control cookies through your browser settings. Disabling cookies may impact website functionality.
6. Data Security
We take reasonable security measures such as:
- access limitation
- careful handling of shared files
- process controls and internal QC practices
However, no system can guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- request access to your personal information
- request correction or deletion
- withdraw consent where applicable
To make a request, contact us via the Contact page.
8. International Users
If you access our services from outside our operating country, your information may be processed in locations where our team and tools operate.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact
For privacy-related questions or requests, please contact us via the Contact page.